Privacy Policy

1. Information We Collect

When you use our website or contact us, we may collect information that you voluntarily provide, including your name, company name, business email address, telephone number, country or region, project requirements, quotation details, messages, technical specifications, drawings, CAD files, photographs, and other files or information submitted through our RFQ or contact forms.

We may also automatically receive limited technical information when you access our website, such as your IP address, browser type, device information, access time, requested pages, network and security information, and server logs.

Please avoid including sensitive personal information in drawings, specifications, or RFQ attachments unless it is genuinely necessary.

2. How We Use Your Information

We use the information we collect to respond to inquiries and RFQs; evaluate manufacturing feasibility; prepare quotations; communicate regarding specifications, production, quality requirements, delivery, and other business matters; process and maintain records relating to potential or existing business relationships; prevent spam, fraud, abuse, and security threats; maintain and improve the security and operation of our website; comply with applicable legal and regulatory obligations; and establish, exercise, or defend legal claims where necessary.

We do not sell or rent your personal information.

We will not use information submitted for an RFQ for unrelated marketing purposes unless you have separately agreed to receive such communications or such use is otherwise permitted by applicable law.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we may process personal information because it is necessary to take steps at your request before entering into a business relationship or contract, to perform a contract, to comply with legal obligations, based on our legitimate interests in operating and protecting our business and responding to business inquiries, or based on your consent where consent is required.

Where processing is based on consent, you may withdraw that consent in accordance with applicable law.

4. RFQ Documents and Technical Information

RFQ submissions may contain drawings, CAD files, specifications, photographs, samples, tolerances, materials, manufacturing requirements, or other technical and commercial information.

We use such materials only for purposes reasonably related to evaluating, quoting, manufacturing, communicating about, or supporting the relevant project.

This Privacy Policy concerns the handling of personal information and does not replace any confidentiality agreement or non-disclosure agreement between Shenpu Machinery and a customer.

You should only provide information and materials that you are authorized to disclose.

5. Service Providers and Disclosure of Information

We may use third-party service providers that process information on our behalf where necessary to operate the website and respond to inquiries.

Our website infrastructure may use Cloudflare for website delivery, network performance, security, and related infrastructure services.

We use Resend to support transactional email delivery, including communications generated through our website and RFQ system. Depending on the content of an inquiry, email addresses, message content, metadata, and attachments may therefore be processed through this service.

We may also disclose relevant information to employees, contractors, manufacturing personnel, logistics providers, professional advisers, or other service providers where reasonably necessary to evaluate or fulfill an inquiry or business transaction.

We may disclose information where required by applicable law, regulation, court order, governmental authority, or where reasonably necessary to protect our rights, customers, systems, or property.

We require service providers handling personal information on our behalf to process such information only for appropriate business purposes and subject to applicable contractual and legal protections.

6. International Data Transfers

Shenpu Machinery conducts international business, and our website uses service providers that may operate infrastructure in different countries and regions.

As a result, personal information may be accessed, transferred, stored, or processed outside the country or region in which you are located.

Where required by applicable data protection law, we will take reasonable and appropriate measures relating to international transfers of personal information, including contractual safeguards, notices, or consent where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable legal, accounting, contractual, dispute-resolution, and record-keeping requirements.

Where an inquiry does not result in an ongoing business relationship, we generally intend to delete or anonymize personal information associated with the inquiry within 24 months after the last substantive business communication, unless a longer retention period is reasonably necessary for legal compliance, fraud prevention, dispute resolution, or the protection of legitimate business interests.

Where an inquiry results in an order or continuing business relationship, relevant records may be retained for a longer period where necessary for contract administration, quality records, accounting, warranty matters, legal obligations, or the establishment or defense of legal claims.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website operation, network security, fraud prevention, or technical functionality.

We do not use personal information collected through the website for third-party behavioral advertising.

If we introduce non-essential analytics, advertising, or similar tracking technologies in the future, we may update this Privacy Policy and provide additional notices or consent mechanisms where required by applicable law.

9. Information Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Access to RFQ and customer information is limited to persons who reasonably require such access for business purposes.

However, no website, network transmission, email system, or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you are located and the laws that apply, you may have rights regarding your personal information, including the right to request access to or a copy of your personal information; request correction or completion of inaccurate information; request deletion of personal information; request restriction of certain processing; object to certain processing; withdraw consent where processing is based on consent; and request information about how your personal information has been processed or shared.

Certain rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

11. Children

Our website and services are intended for businesses and professional users and are not directed to children.

We do not knowingly seek to collect personal information from children through our RFQ system.

12. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of websites that we do not control. We encourage you to review the privacy policies of those websites separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or applicable legal requirements.

The latest version will be published on this page together with the effective or updated date.

14. Contact Us

If you have questions about this Privacy Policy, the handling of your personal information, or wish to exercise a privacy-related right, please contact:

For privacy-related requests, please include sufficient information for us to understand and respond to your request.